About the Client: The Start Financing Facility (SFF) is the Start Network answer to better fund humanitarian crises worldwide by empowering local NGOs to analyse crisis risks, collectively plan responses and access pre-arranged financing.
After conducting qualitative interviews of all the stakeholders involved in this new service, we highlighted gaps that needed to be addressed internally before launch. My business partner* facilitated strategic conversations, while I mapped out the service design blueprint. We collaborated with four sprint participants (the “SFF Core Team”) and interviewed twelve experts (the “SFF X-Solution team”). Then, we remotely tested the service prototype with five donors and five hubs (collectives of local, national and international organizations operating in the same region or country). This included hubs in Bangladesh, DRC, Guatemala, Pakistan, and Madagascar.
Together, we helped answer critical business questions through ideation, rapid prototyping, and user testing in order to fine-tune their Minimum Viable Product (MVP).
* Jameel Somji, Founder and Innovation Director at SpiNovation Labs.